Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of valeria bustos

valeria bustos

September 12, 2026

5  out of  5
rating by valeria bustos
"Marisol was absolutely wonderful to work with! She was nice, patient, and took her time to thoroughly explain everything to my mom and me. Being bilingual made the whole process seamless and comfortable for us. She even looped in a colleague with over 30 years of experience who was incredibly fast, nice, and helpful. They make an amazing team—5 stars well deserved!"
Profile photo of Cindy Torres

Cindy Torres

September 11, 2026

5  out of  5
rating by Cindy Torres
"I have been a customer of this State Farm Agency for years.
Never ever receive but the best Customer Service! It is so important in the area of insurance, that you deal with people that know their jobs.
Brandon is the best!!
Thank you.....Cindy"
We responded:
"@ Cindy - thank you so much for your wonderful 5-star review and for trusting our State Farm team with your insurance needs over the years! ❤️ We truly appreciate your kind words about our customer service and knowledgeable team. We’re especially happy to hear that Brandon continues to provide you with such a great experience. We agree, he’s pretty awesome! 😊 Thank you for your continued loyalty and for being such a valued part of our State Farm family! - Theresa "
Profile photo of Ny'Keia Capel

Ny'Keia Capel

September 3, 2026

5  out of  5
rating by Ny'Keia Capel
"I have been with Theresa Heitter Statefarm for maybe 7 years, if not more, & I truly have no complaints. If you can get Jeff as your direct agent, do it! He has handled my policies for as long as I can remember & my experience has remained consistent. He always gets me the best quotes, he's attentive & thorough, response time is always great, he gives the best advice when warranted. Truly no complaints from me thus far."
We responded:
"@Ny'Keia - Thank you so much for this amazing 5-star review and most importantly, for trusting our office with your insurance needs for the past 7+ years! Your continued loyalty truly means so much to our entire team. We’re especially happy to hear what a positive and consistent experience you’ve had working with Jeff. His attentiveness, knowledge, and dedication to taking great care of our customers are such an important part of our office, and we’ll be sure to share your kind words with him. Thank you again for being part of our State Farm family. We truly appreciate you! ❤️"
Profile photo of Tasha Crews

Tasha Crews

August 31, 2026

5  out of  5
rating by Tasha Crews
"They agents at Theresa Heitter are always so helpful and kind"
We responded:
"@Tasha - Thank you so very much for the 5-Star review. We appreciate you taking the time to do so and for your almost two decades of loyalty to our agency. - Theresa "
Profile photo of Cindy Torres

Cindy Torres

August 25, 2026

5  out of  5
rating by Cindy Torres
"The customer service I receive is always professional. The staff acts like they care & don’t hurry you along. Very knowledgeable in all aspects of what they are providing service for. One thing that I will always remember, is Melissa calling me during COVID, just to check in. I was sitting in my car, in a park & we talked for a good while. It’s that personal touch, that truly matters. You’re not just a number!"
We responded:
"@Cindy Torres - thank you so much for taking the time to leave us a 5-star review. We truly appreciate it and value your loyalty as a customer. We do strive to provide remarkable service to our customers and it is nice to see when it is so well received. Thanks again!

Theresa "
Profile photo of Pam T.

Pam T.

August 20, 2026

5  out of  5
rating by Pam T.
"Kami is great to work with! Very knowledgeable and helpful!"
We responded:
"@ Pam - Thank you so much for the 5-star review! We’re so glad to hear that Kami has been knowledgeable and helpful. We’re lucky to have her on our team, and we truly appreciate you taking the time to share your experience with our office!” 😊"
Profile photo of Page Trimble

Page Trimble

August 19, 2026

5  out of  5
rating by Page Trimble
"Jeff King is the King!
I’ve been a State Farm customer since I was 18 years old, and I’m 27 now. In those 9 years, I’ve never had a billing issue, never paid more than $150 a month for my insurance, and honestly, I’ve never once considered going anywhere else for coverage.
I’ve needed my windshield replaced on two separate occasions, and both times, dealing with Theresa Heitter’s office was seamless and easy.
What really prompted me to leave this review, though, was my experience with Jeff King.
Jeff genuinely cares about the people he’s helping. He goes the extra mile and doesn’t quit until you’re satisfied and actually understand what’s going on. Don’t understand something? Jeff will explain it to you like you’re five … which, when it comes to insurance, I personally appreciate!!! He knows what he’s doing, but he’s also personable, easygoing, and genuinely a pleasure to talk to. He can handle your insurance issue and still take the time to ask how you’re doing.
Although I hope I don’t need Theresa Heitter’s office again anytime soon, I know that if I do, I’ll be well taken care of.
Nine years with State Farm and experiences like this are exactly why I’ve stayed."
We responded:
"@Page - Thank you so much for this incredible review and for trusting our office for the past nine years! We truly appreciate your loyalty and are so glad our team has been able to make things easy and seamless whenever you’ve needed us.

And we have to agree, that Jeff King is the King! 👑 We love hearing that Jeff took the time to make sure you not only got the help you needed, but also understood everything along the way. His genuine care for our customers is exactly what we strive for as a team, and we’re very lucky to have him!

While we also hope you don’t need us anytime soon, please know we’ll always be here when you do. Thank you again for the kind words, the laughs, and for being part of our State Farm family for all these years! "
Profile photo of Roger Crannell

Roger Crannell

August 19, 2026

5  out of  5
rating by Roger Crannell
"Brandon is my go to in the office. He has not only answered all of my request he is always looking for a way to make our payments lower. I have been quoted by the other Companies’s and it’s not even close to the price I currently pay now. Always available for my questions also great service!!!"
We responded:
"@Roger - Thank you so much for the wonderful 5-star review! We love hearing that Brandon has become your go-to person in our office. He has been with us for over 20 years and has continuously exhibited that he cares about helping our customers, answering their questions, and making sure they understand their coverage and options.

We’re very fortunate to have Brandon on our team, and we’ll be sure to share your kind words with him! Thank you for trusting our office with your insurance needs. We truly appreciate your business and look forward to continuing to provide you with the great service you deserve!"
Profile photo of Nikhil Kumar

Nikhil Kumar

August 19, 2026

5  out of  5
rating by Nikhil Kumar
"Theresa is hands down the best State Farm agent I’ve ever worked with! She is exceptionally helpful, supportive, and remarkably quick to assist with any questions or coverage needs. Every time I reach out, she resolves everything smoothly and efficiently. If you are looking for an agent who genuinely cares and gets things done fast, I highly recommend Theresa!"
We responded:
"@Nikhil - Thank you so much for this incredibly kind review! It truly means a lot to me. Taking care of my customers and making sure they feel supported, informed, and valued is at the heart of what I do.

I’m so grateful for your trust in me and our office, and I appreciate you taking the time to share your experience and recommend us to others. It is a privilege to be your State Farm agent, and my team and I are always here whenever you need us! ❤️"
Profile photo of Hollis Shekiro

Hollis Shekiro

August 19, 2026

5  out of  5
rating by Hollis Shekiro
"Theresa’s office is wonderful. The staff is always easy to talk to. They have worked with me during different scenarios making sure I understood the options and getting me the best deal/outcome.
Overall a great experience with this team."
We responded:
"@Hollis - Thank you so much for the wonderful 5-star review! We’re so happy to hear that you’ve had a great experience with our team. Making insurance easy to understand and taking the time to walk through the different options with our customers is so important to us.

We truly appreciate your trust in our office and are grateful for the opportunity to be there for you through life’s different scenarios. Thank you for choosing our State Farm team—we’re always here whenever you need us! ❤️"
Profile photo of Tracy Willis

Tracy Willis

August 19, 2026

5  out of  5
rating by Tracy Willis
"Great customer service. Jeff King is very knowledgeable and helpful"
We responded:
"@Tracy - Thank you so much for the 5-star review! We’re so glad to hear you had a great experience with our office and that Jeff was knowledgeable and helpful. We’re very fortunate to have him on our team! Thank you for trusting us with your insurance needs. We truly appreciate your business! - Theresa "
Profile photo of Branden G

Branden G

August 18, 2026

5  out of  5
rating by Branden G
"Theresa's office has always been helpful. They made the process to obtain both renters and auto insurance super easy and streamlined without any problems. The staff have always made an effort to ensure I am informed and have my questions answered. Kami particularly was of great help recently to assist me in transitioning my auto insurance to a new vehicle."
We responded:
"@Branden G - Thank you so much for the wonderful 5-star review! We’re thrilled to hear that our team has made your renters and auto insurance experience easy and straightforward. Taking the time to answer questions and make sure our customers feel informed is something that’s very important to us.

We especially appreciate your kind words about Kami! We’re so glad she was able to make the transition to your new vehicle a smooth one. Thank you for trusting our office with your insurance needs. We truly appreciate you and look forward to being here whenever you need us! "
Profile photo of Andrea Preston

Andrea Preston

August 18, 2026

5  out of  5
rating by Andrea Preston
"I have worked with Theresa Heitter for many years and I cannot recommend her enough! This is a wonderful office, Kami Visser is a standout, so professional, courteous, quick to respond and helpful! Thank you for everything!"
We responded:
"@Andrea - Thank you so much for your incredibly kind words and most importantly, for trusting our office for so many years! Long-standing relationships with our customers mean so much to us, and we’re truly grateful for your continued confidence and support.

We also love hearing your wonderful comments about Kami! Her professionalism, responsiveness, and genuine desire to help our customers make her such an important part of our team. We’ll be sure to share your kind words with her!

Thank you again for your recommendation and for allowing us to take care of your insurance needs over the years. We truly appreciate you! ❤️"
Profile photo of Nancy Perugini

Nancy Perugini

August 18, 2026

5  out of  5
rating by Nancy Perugini
"Brandon and the other agents in the office have always been very helpful and responsive!"
We responded:
"@Nancy - Thank you so much for the 5-star review! We’re so glad to hear that Brandon and the rest of our team have consistently been helpful and responsive. Providing dependable, friendly service is so important to us, and we truly appreciate your kind words and your trust in our team! Thanks again! - Theresa "
Profile photo of chrissy jones

chrissy jones

August 18, 2026

5  out of  5
rating by chrissy jones
"Big help when I need in unfamiliar situations"
We responded:
"@Chrissy -Thank you so much for the 5-star review! We’re happy to hear we could help make those unfamiliar situations a little easier to navigate. That’s exactly what we’re here for to provide guidance and support when you need it most. We truly appreciate your trust in our team! - Theresa"
Profile photo of Giovanna White

Giovanna White

August 18, 2026

5  out of  5
rating by Giovanna White
"Kami was so helpful and kind when I called! Everyone here is so nice and understanding I would 100% recommend them for any insurance needs you have!"
We responded:
"@Giovanna - thank you so much for the wonderful 5-star review! We’re thrilled to hear that Kami was so helpful and kind and that our team made you feel welcomed and understood. Your recommendation means so much to us, and we truly appreciate you trusting us with your insurance needs! - Theresa"
Profile photo of Jae Jeong

Jae Jeong

August 13, 2026

5  out of  5
rating by Jae Jeong
"I can’t say enough good things about this State Farm office. Everyone here is incredibly friendly, helpful, and genuinely cares about their customers. I’ve had both my auto and home insurance through this office for years and I have never had a SINGLE complaint.

Whenever I’ve had a question or needed help, the team has always been responsive, patient, and willing to take the time to make sure everything was taken care of.

A special thank you to Brandon as well for always being so helpful and great to work with!!

I would highly recommend this State Farm office to anyone looking for insurance or want a team to answer their questions. You guys always go above and beyond. Truly excellent customer service!!!!!"
We responded:
"@Jae Jeong - Thank you so much for this wonderful 5-Star review and for trusting our office with your Auto and Home insurance over the years! It truly means a lot to our entire team to know that you’ve consistently felt supported and well taken care of.

We’re especially glad to hear your kind words about Brandon! We’ll be sure to share them with him. Providing friendly, responsive service and taking the time to answer our customers’ questions is incredibly important to us.

Thank you again for your continued trust, your recommendation, and for being such a valued part of our State Farm family. We truly appreciate you! ❤️"
Profile photo of Bert Pardee

Bert Pardee

July 27, 2026

5  out of  5
rating by Bert Pardee
"Great customer service"
We responded:
"@Bert - Thank you so very much for your 5-Star review! We truly appreciate you and your placing trust with us for all your insurance and financial needs. Thanks again! - Theresa "
Profile photo of Bonnie King

Bonnie King

July 22, 2026

5  out of  5
rating by Bonnie King
"Great service, ask for Jeff King, knows his stuff!"
We responded:
"@Bonnie King- Thank you so much for the 5-Star review! We're truly appreciate you taking the time to share your experience. Jeff is a valued part of our team, and we're glad he was able to provide the knowledgeable service you deserve. We'll be sure to pass along your kind words to him. Thanks again for choosing our agency and the wonderful review.

"
Profile photo of Nix Bee

Nix Bee

July 21, 2026

5  out of  5
rating by Nix Bee
"Great communication! Fast response!!"
We responded:
"@ Nix Bee - Thank you for taking the time to leave us a 5-Star review! We're so glad to hear you had such a great experience. Providing prompt, helpful service is something we work hard to deliver, and we truly appreciate you taking the time to share your feedback. Welcome, and thank you for choosing our agency. We look forward to being here whenever you need us! - Theresa"
Profile photo of MrKingjeff4

MrKingjeff4

July 9, 2026

5  out of  5
rating by MrKingjeff4
"Brandon was very helpful setting up my home and auto insurance. Highly recommend this office!"
We responded:
"@MrKingjeff4 - Thank you so much for your wonderful 5-star review! We're thrilled to hear Brandon was so helpful in setting up your Home and Auto Insurance. We truly appreciate your recommendation and your trust in our office. It was our pleasure to help, and we're always here if you need anything in the future. Welcome to our agency! - Theresa"
Profile photo of Louis F

Louis F

May 12, 2026

5  out of  5
rating by Louis F
"My wife and I have been with State Farm and Theresa for many years , couldn’t ask for a better insurance company. Theresa and Brandon are first class !! Highly recommend you give them a call."
We responded:
"Wow! Thank you for such a wonderful review! It has been our pleasure to serve you and your wife over the years. Your trust and loyalty mean the world to us.

Brandon and I sincerely appreciate your kind words and your recommendation. We love helping great customers like you and we're always just a phone call away.

Thank you again for being part of our State Farm family! "
Profile photo of Stephanie Schwarz

Stephanie Schwarz

May 1, 2026

5  out of  5
rating by Stephanie Schwarz
"This office and everyone who works there is incredible. They do everything they can to make my life easier, and as an independent contractor who travels often for work, that means A LOT- less things for me to lose sleep over. Mr. Ball is extremely attentive, and always makes sure I receive whatever I need immediately. His promptness and reliability reflects well on my business and allows me to quickly respond to my customers and maintain long term clients.
They are literally the best and hold themselves to a higher standard than the other offices I have worked with in the area."
We responded:
"@Stephanie - Thank you so much for this amazing review. It truly means a lot to our team!

We know how busy life can be, especially as a businessowner, so hearing that we can make things easier is exactly what we aim to do. Mr. Ball aka "Brandon" truly appreciates the shoutout, as taking care of our policyholders quickly and reliably is what he is all about.

It means a lot to know that our team has helped make things a little easier and given you one less thing to worry about. That's exactly what we strive for every day.

We're grateful for your trust and proud to be in your corner. Thanks again for being part of our State Farm family! "
Profile photo of David Weeks

David Weeks

April 17, 2026

5  out of  5
rating by David Weeks
"Good review of auto insurance policy."
We responded:
"@David - Thank you so much for the 5-Star review! We're glad to hear you had a positive experience with your Auto Insurance policy and review. We appreciate your support and are always here if you need anything. Thanks again for the positive review. - Theresa"
Profile photo of Sierra Wilkinson

Sierra Wilkinson

April 10, 2026

5  out of  5
rating by Sierra Wilkinson
"I put a quote in on the main website and Charlie Ball contacted me. He was quick, efficient and extremely helpful. He made me feel like I was being listened to and helped me meet my insurance goals."
We responded:
"@Sierra - Thank you for the wonderful feedback! We're so glad Charles provided such quick, efficient and helpful service. Making sure our customers feel heard and supported is always our top priority. We truly appreciate you taking the time to share your experience and look forward to continuing to serve you. - Theresa "