State Farm® Insurance Agent Theresa Heitter
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brendan Erne
July 22, 2024
5
out of
5
rating by Brendan Erne
"I have been with this State Farm office for over 10 years altogether, and Brandon Bell has been the best agent I've had. He is quick, efficient, extremely helpful, and patient when I have trouble following some of the high-level insurance talk. Couldn't recommend more!"
We responded:
"Hey Brendan! Thanks so much for your awesome review! We're really happy to hear that Brandon has been so helpful and patient with you over the years. We appreciate your loyalty and recommendation! If you ever need anything else, don't hesitate to reach out. Theresa Heitter - State Farm Insurance Agent, Wilmington, DE"
Craig Lewis
March 9, 2024
3
out of
5
rating by Craig Lewis
"Very expensive and does not work well with customers to reduce costs. Does not explain increases each time."
We responded:
"@Craig - We truly appreciate your insights and want to apologize for any confusion regarding the cost explanations. Our team at Theresa Heitter Insurance and Financial Services LLC always aims to provide clear and transparent communication to ensure our customers understand their policies. We did note several documented conversations with you regarding your premium and ways to reduce the cost. However, it appears perhaps those conversations weren't as clear as they could have been. Please note, your input in valuable, and we are here if you would like to address any concerns you may have. - Theresa Heitter - State Farm Insurance Agent, Wilmington, DE. "
Erin MacAlpine
December 14, 2023
5
out of
5
rating by Erin MacAlpine
"Charles was excellent and I highly recommend!"
We responded:
"@Erin, thank you for the shoutout for Charles! Our office loves being your good neighbor. - Theresa "
Cindy Torres
October 22, 2023
5
out of
5
rating by Cindy Torres
"The customer service I receive is always professional. The staff acts like they care & don’t hurry you along. Very knowledgeable in all aspects of what they are providing service for. One thing that I will always remember, is Melissa calling me during COVID, just to check in. I was sitting in my car, in a park & we talked for a good while. It’s that personal touch, that truly matters. You’re not just a number!"
We responded:
"@Cindy Torres - thank you so much for taking the time to leave us a 5-star review. We truly appreciate it and value your loyalty as a customer. We do strive to provide remarkable service to our customers and it is nice to see when it is so well received. Thanks again! Theresa "
Nicol Shaw
August 28, 2023
5
out of
5
rating by Nicol Shaw
"Each and every transaction with Theresa’s office is expeditious and seamless. Her staff is proficient and always helpful!"
We responded:
"Thank you for the five-stars, Nicol! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Mary
August 1, 2023
5
out of
5
rating by Mary
"Have been a client of this office for about 12 years and I am still completely satisfied with their service. Customer rep Melissa is always speedy to assist and gets things done right."
We responded:
"Mary, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Xxkatie gachalifegirlXx
July 3, 2023
5
out of
5
rating by Xxkatie gachalifegirlXx
"I have had state farm since 2000 .I have never found a rep,worker, and or agent that has better customer service,work ethic and punctuation better then Brandon at State farm Theresa Heitters office off limestone rd as well as all the others that work at this location ..But I have seen countless times that Brandon strives to be his best on a daily basis and is a great asset to this company for many many years and counting ..keep up the awesome service you provide for your customers. You are very well appreciated. And I hope you get all the recognition you deserve.. HB"
We responded:
"@Xxkatie gachalifegirlXx - Thank you for the praise for Brandon! He is a vital part of the team and we value how much he cares about all our customers. Thank you for giving us the chance to help you with your insurance needs. And… thank you for being the BEST part of State Farm! Theresa "
Gail Scarpone
June 15, 2023
5
out of
5
rating by Gail Scarpone
"Melissa Oberholzer at Theresa Heitter's State Farm office has always been helpful and efficient with any insurance needs I have had."
We responded:
"Thank you for the wonderful review, Gail! Melissa is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Sue sokira
March 29, 2023
5
out of
5
rating by Sue sokira
"In this day and age of everything electronic and robotic it's wonderful to still have a personal contact in doing business. Melissa Oberholzer at this State Farm office is friendly, compassionate and treats you like family."
We responded:
"Thanks for the kind words, Sue! We’re happy to hear Melissa was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Tommeca Griffin
March 14, 2023
5
out of
5
rating by Tommeca Griffin
"The best hands down. Prompt service, always responds to questions and provide whatever i need at the time. I would highly recommend. All agents are great but my favorite is Charles Ball. Always put my mind at ease."
We responded:
"@Tommeca - Thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance coverage through us. Thank you for the 5-star review! "
Alyssa Pasquarella
December 21, 2022
5
out of
5
rating by Alyssa Pasquarella
"I have been insured with State Farm, Theresa Heitter’s office for some time now and I have nothing but great things to say. They are on top of everything and are very quick to resolve any issues! Melissa O is very attentive and personable, she really makes that office as great as it is, she is truly a gem !"
We responded:
"Thank you, Alyssa, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Melissa, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Ruby Howard
November 18, 2022
5
out of
5
rating by Ruby Howard
"Stellar customer service!!!"
We responded:
"@Ruby - Awww thank you Ruby for the 5-Star review. We strive to provide best in class customer service to our valued customers. Thanks again for taking time to leave us a review! We appreciate you! :)"
Michelle Octavio
September 7, 2022
5
out of
5
rating by Michelle Octavio
"I can't not say enough how amazing this State Farm office is, Especially Melissa O. She has gone above and beyond for helping me with car coverage, life insurance and claims. She is very knowledgeable, and professional. Her kindness is exceptional. Although I live an hour and half from this office, I have chosen not to change agents, because of the great service this office is, again especially Melissa."
We responded:
"@Michelle - Thank you so much for leaving us a 5-Star review! We truly appreciate you taking the time to do so and your loyalty to our agency. We strive to provide best in class customer service to our policyholders and are excited when it is noticed. Thank you for making our day! -Theresa"
Frank Ingraham
August 18, 2022
5
out of
5
rating by Frank Ingraham
"Theresa Heitter exudes customer service, taking the necessary time to explain complex information and translating it into easy to understand details. We highly recommend her and the State Farm insurance organization (note too that her staff members are superb and always available to assist in every way possible!). Thank you."
We responded:
"Thanks for the kind words, Frank! I am happy to hear I was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Valerie Spencer
August 17, 2022
5
out of
5
rating by Valerie Spencer
"I had a very thorough and professional meeting with Mrs. Heitter. She spent an entire hour going over my policies and offering me discounts I didn't even know existed. She is personable and very knowledgeable. She didn't rush me and I felt like her only concern the entire hour. It is wonderful to get such personable service. I highly recommend Teresa Heitter!"
We responded:
"Valerie, thank you for your kind words! It has been a pleasure to be your State Farm agent. My office is here for you whenever you need us most and I look forward to continuing our relationship for years to come!"
Santiah Herman
June 14, 2022
5
out of
5
rating by Santiah Herman
"I’ve been working with them for years Charles and Melissa are always super helpful and even make transaction for my parents easy even with the language barrier. They go above and beyond making sure we take advantage all the discount."
We responded:
"@Santiah - Thank you very much for the 5-Star review! We appreciate you taking time out of your busy schedule to leave us a review. At our agency, we strive to provide great personalized service to our policyholders. Thanks again for the review and your years as a loyal customer. All my best, Theresa Heitter"
THOM Wolfe
May 11, 2022
5
out of
5
rating by THOM Wolfe
"I have been a client for years! Over 20 I believe! Everytime I call the Heitter insurance agency ,I get first class service ! Melissa and Brandon are the associates I've delt with the most over the years...always a great experience. I want to extend Kudos to them ,and the entire team . Sincerely J.Thomas (Thom) Wolfe."
We responded:
"@Thom - Thank you very much for the 5-Star review. Truly appreciate you and you taking the time to provide us feedback. We're are also beyond grateful for your decades of loyalty to State Farm and our agency. I will be sure to pass along your review to Brandon and Melissa, who work diligently in providing remarkable service for our Automobile Insurance customers. All my best, Theresa"
Maryann Millis
April 1, 2022
5
out of
5
rating by Maryann Millis
"Great customer service! Highly recommend."
We responded:
"@Maryann - Thank you so much for the 5-Star review! You got us all up in the feels on this Friday afternoon. :) Seriously though, we pride ourselves on providing excellent customer service to our policyholders, in addition to great rates for Auto and Renters Insurance. Thanks again for the review and please know we truly appreciate your customer loyalty. It's so nice to be appreciated. ;) Theresa"
Kara Tomko
February 28, 2022
5
out of
5
rating by Kara Tomko
"The best insurance experience I've ever had! Theresa and her team are so kind and answered all of my questions quickly. I got my policy within days and the process was incredibly easy. Thank you!"
We responded:
"@Kara - Thank you so much for the 5-Star review! We are so happy we were able to help you get the coverage you needed in such an easy and efficient manner. We look forward to assisting you with your insurance and financial needs for many years to come."
Donna
February 21, 2022
5
out of
5
rating by Donna
"Have had great experiences every time I've contacted the office. Melissa Oberholzer is my go to person at the office. I have been dealing with her for years and she is always pleasant and extremely helpful. Highly recommend this office and staff."
We responded:
"@Donna - Thank you for the 5-Star review! We appreciate you taking the time to provide us feedback. We pride ourselves on providing best in class customer service to all our policyholders and Melissa strives to go above and beyond for all those she helps. Thanks again! Theresa"
Rebecca Brabson
October 25, 2021
4
out of
5
rating by Rebecca Brabson
"Always super helpful Brandons the best"
We responded:
"@Rebecca - thank you so much for the great review! Brandon is such a great team member and takes pride in helping others and we're happy that is apparent to our customers. We appreciate you taking the time to leave us a review and the trust you place in us in taking care of your Automobile Insurance. Thank you Rebecca!"
Diane Cyckowski
September 26, 2021
5
out of
5
rating by Diane Cyckowski
"I have had nothing but exceptional experiences at this office. The staff is always knowledgeable , professional and they go above and beyond. They have handled my claims with ease and anticipate any insurance needs I may have. I can’t say enough good things about how I have been treated. It’s unexpected but so comforting to know that your agent really cares."
We responded:
"Thank you Diane for the wonderful 5-Star review! We take great pride in providing knowledgeable and professional service to our valued customers at a great rate. We thank you for the trust you have placed in us to handle all your insurance needs."
Eddie Jennings
August 3, 2021
5
out of
5
rating by Eddie Jennings
"I have been waiting since Friday to get a quote for insurance from this statefarm had a accident instead of them giving me a Quote they are waiting to see if the Accident comes up so they can Charge me More Money That's just Not Good Business Who does that ? This Statefarm Highly Highly Disappointed"
We responded:
"Eddie - Thank you for the review. We apologize for the earlier mix-up and hope we can earn your business for many years to come. Thanks again for your understanding and we look forward to providing you remarkable service."
J L
July 27, 2021
5
out of
5
rating by J L
"I have been a customer for over 12 years. The customer service is awesome they treat you with respect. The location is very convenient. I have recommended Brandon to my friends and family. Awesome place to have my car and renters insurance with. Thank you 😊"
We responded:
"@Jaryliz - Thank you for the wonderful 5-Star review and your many years as a loyal customer. We truly appreciate you taking time to leave us a review. We strive to provide Remarkable service to our policyholders and it is always great to hear that we're living up to our mission. With gratitude, Theresa and team"
Jill Hernandez
July 27, 2021
5
out of
5
rating by Jill Hernandez
"My family and I have been coming to this place for 10+ years they are very professional, they have a very informative staff, super nice, super fast we especially love branden for all of the help he has given us we appreciate this place very much. 5 stars!"
We responded:
"@Jill - First and foremost, thank you for your 10+ years of being a dedicated customer of our agency. We truly appreciate your business! Secondly, we are so grateful for the positive feedback and 5* review you gave us. We pride ourselves on providing professional and knowledgeable service, so your review is much appreciated. Lastly, thank you for sending some special recognition Brandon's way. He really is such an asset to our team."