Skip to content

Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Leave us a review

Get a quote today

What our customers say about us...

Profile photo of Giovanni Jeong

Giovanni Jeong

October 30, 2026

5 out of 5 rating by Giovanni Jeong
"I typically don’t say positive things about others but this location is the best when it comes to customer service. Especially, Brandon is the one who is very helpful."
Profile photo of Hillary Daye

Hillary Daye

October 28, 2026

5 out of 5 rating by Hillary Daye
"I cannot say enough about how great this office is. Brandon is always so helpful and makes everything easy. The most pleasant experience I’ve had with an insurance company."
We responded:
"@Hillary - Thank you so much for your wonderful 5-Star review! We truly appreciate your kind words and are thrilled to hear that you've had such a positive experience with our office. Brandon takes great pride in making insurance easy to understand and helping our customers feel comfortable and confident. We're so fortunate to have him on our team! Thank you for trusting us with your insurance needs. Your support means the world to us, and we look forward to continuing to provide you with the exceptional service you deserve! - Theresa"
Profile photo of Sara Wilson Meyer

Sara Wilson Meyer

October 27, 2026

5 out of 5 rating by Sara Wilson Meyer
"I’ve been a long time State Farm customer and couldn’t be happier with the service! Every time I call with a question, Brandon gets back to me right away to help. Thank you!"
We responded:
"@Sara - Thank you so much for your kind words and for being a loyal State Farm customer! We truly appreciate the trust you've placed in our agency over the years. We're so happy to hear that Brandon continues to provide you with the prompt, attentive service you deserve. We do pride ourselves on being there for our customers whenever they need us, and it's wonderful to know we're delivering on that commitment. Thank you again for your continued support and for taking the time to share your experience! - Theresa "
Profile photo of jason grubb

jason grubb

October 27, 2026

5 out of 5 rating by jason grubb
"Theresa and her staff always go above and beyond and work with any situation that may arise . Always greeted with a smile and always friendly and accommodating.Been a customer for over 20yrs and will be as long as she is an agent. Highly recommend if your deciding on getting insurance for anything you give them a call"
We responded:
"@Jason - Thank you so much for this incredibly thoughtful review and for trusting our office with your insurance needs for over 20 years!! Your loyalty and kind words truly mean the world to me and my entire team. We take great pride in treating our customers like family and being there to help navigate whatever life brings their way. Knowing that you've consistently felt welcomed, supported, and cared for is the greatest compliment we could receive. We are so grateful for your continued trust, friendship, and recommendation. We look forward to serving you for many more years to come! - Theresa"
Profile photo of Edward Conner

Edward Conner

October 26, 2026

5 out of 5 rating by Edward Conner
"Great"
We responded:
"@Edward - Thank you so much for the 5-Star rating! We truly appreciate your continued loyalty and the trust you've placed in our agency over the years. It's a pleasure having you as part of our State Farm family, and we're grateful for the opportunity to continue serving you. Thank you for your longtime support. It means so much to our entire team! - Theresa"
Profile photo of Kaila Perri

Kaila Perri

October 6, 2026

5 out of 5 rating by Kaila Perri
"Love this place! Everyone is so kind and helpful, and they never make me feel rushed with my questions.
My agent Brandon has been a huge help especially.
They’ll take good care of you!"
We responded:
"@Kaila - Thank you so much for this wonderful review and recommendation! It means so much to our entire team to know that you feel comfortable, supported, and never rushed when you have questions. We believe taking the time to listen and help our customers understand their insurance is so important. We’re especially happy to hear that Brandon has been such a great help to you! We truly appreciate your trust in our team and are grateful to have you as part of our State Farm family! ❤️"
Profile photo of Mayra Alemar

Mayra Alemar

October 6, 2026

5 out of 5 rating by Mayra Alemar
"Marisol’s experience helped me understand my options. I am very grateful for her help."
We responded:
"@Mayra - Thank you so much for the wonderful 5-star review! We’re so glad Marisol was able to use her experience to help you better understand your options and feel confident in your decisions. She truly cares about making sure our customers feel informed and supported. We’re grateful for your trust in our team and appreciate you taking the time to share your experience! - Theresa"
Profile photo of Jacqueline Hull

Jacqueline Hull

September 24, 2026

5 out of 5 rating by Jacqueline Hull
"alking through the door I was greeted so kindly and immediately felt at ease with my choice of insurance agencies. The agent who could help me was out that day but Theresa immediately said she would try to help me. Theresa was patient and honest. Theresa and her office helped put me at ease. Thank you to everyone."
We responded:
"@Jackie - Thank you so much for your kind words and wonderful 5-star review! We’re so happy to hear that you felt welcomed and at ease from the moment you walked through our door. Our entire team strives to make every customer feel comfortable, heard, and well taken care of, no matter who is available to help that day. It was truly my pleasure to assist you, and we’re grateful you chose our office for your insurance needs. Thank you for putting your trust in us! ❤️ - Theresa"
Profile photo of Holly

Holly

September 18, 2026

5 out of 5 rating by Holly
"I needed some assistance with a check and Kami was amazing. This office is exceptional in customer service whenever I call in."
We responded:
"@Holly - Thank you so much for the wonderful 5-star review! We’re so happy to hear that Kami was able to assist you and provide such a great experience. She truly cares about helping our customers, and we’re very fortunate to have her on our team! Your kind words about our office and customer service mean so much to all of us. Thank you for trusting our team. We’re always here and happy to help whenever you need us!
"
Profile photo of valeria bustos

valeria bustos

September 12, 2026

5 out of 5 rating by valeria bustos
"Marisol was absolutely wonderful to work with! She was nice, patient, and took her time to thoroughly explain everything to my mom and me. Being bilingual made the whole process seamless and comfortable for us. She even looped in a colleague with over 30 years of experience who was incredibly fast, nice, and helpful. They make an amazing team—5 stars well deserved!"
We responded:
"@Valeria - Thank you so much for this wonderful 5-star review! We’re thrilled to hear about your experience with Marisol. Her patience, kindness, and ability to make customers feel comfortable and informed are exactly what we value on our team. We’re especially glad that having a bilingual team member helped make the process seamless for you and your Mom.

We truly believe that working together and sharing our experience is one of the best ways we can take care of our customers, so it means a lot to hear that our team made such a positive impression. We’ll be sure to share your kind words with Marisol and the rest of the team. Thank you for trusting our State Farm office. We appreciate you and your Mom! ❤️ - Theresa"
Profile photo of Cindy Torres

Cindy Torres

September 11, 2026

5 out of 5 rating by Cindy Torres
"I have been a customer of this State Farm Agency for years.
Never ever receive but the best Customer Service! It is so important in the area of insurance, that you deal with people that know their jobs.
Brandon is the best!!
Thank you.....Cindy"
We responded:
"@ Cindy - thank you so much for your wonderful 5-star review and for trusting our State Farm team with your insurance needs over the years! ❤️ We truly appreciate your kind words about our customer service and knowledgeable team. We’re especially happy to hear that Brandon continues to provide you with such a great experience. We agree, he’s pretty awesome! 😊 Thank you for your continued loyalty and for being such a valued part of our State Farm family! - Theresa "
Profile photo of Ny'Keia Capel

Ny'Keia Capel

September 3, 2026

5 out of 5 rating by Ny'Keia Capel
"I have been with Theresa Heitter Statefarm for maybe 7 years, if not more, & I truly have no complaints. If you can get Jeff as your direct agent, do it! He has handled my policies for as long as I can remember & my experience has remained consistent. He always gets me the best quotes, he's attentive & thorough, response time is always great, he gives the best advice when warranted. Truly no complaints from me thus far."
We responded:
"@Ny'Keia - Thank you so much for this amazing 5-star review and most importantly, for trusting our office with your insurance needs for the past 7+ years! Your continued loyalty truly means so much to our entire team. We’re especially happy to hear what a positive and consistent experience you’ve had working with Jeff. His attentiveness, knowledge, and dedication to taking great care of our customers are such an important part of our office, and we’ll be sure to share your kind words with him. Thank you again for being part of our State Farm family. We truly appreciate you! ❤️"
Profile photo of Tasha Crews

Tasha Crews

August 31, 2026

5 out of 5 rating by Tasha Crews
"They agents at Theresa Heitter are always so helpful and kind"
We responded:
"@Tasha - Thank you so very much for the 5-Star review. We appreciate you taking the time to do so and for your almost two decades of loyalty to our agency. - Theresa "
Profile photo of Cindy Torres

Cindy Torres

August 25, 2026

5 out of 5 rating by Cindy Torres
"The customer service I receive is always professional. The staff acts like they care & don’t hurry you along. Very knowledgeable in all aspects of what they are providing service for. One thing that I will always remember, is Melissa calling me during COVID, just to check in. I was sitting in my car, in a park & we talked for a good while. It’s that personal touch, that truly matters. You’re not just a number!"
We responded:
"@Cindy Torres - thank you so much for taking the time to leave us a 5-star review. We truly appreciate it and value your loyalty as a customer. We do strive to provide remarkable service to our customers and it is nice to see when it is so well received. Thanks again!

Theresa "
Profile photo of Pam T.

Pam T.

August 20, 2026

5 out of 5 rating by Pam T.
"Kami is great to work with! Very knowledgeable and helpful!"
We responded:
"@ Pam - Thank you so much for the 5-star review! We’re so glad to hear that Kami has been knowledgeable and helpful. We’re lucky to have her on our team, and we truly appreciate you taking the time to share your experience with our office!” 😊"
Profile photo of Page Trimble

Page Trimble

August 19, 2026

5 out of 5 rating by Page Trimble
"Jeff King is the King!
I’ve been a State Farm customer since I was 18 years old, and I’m 27 now. In those 9 years, I’ve never had a billing issue, never paid more than $150 a month for my insurance, and honestly, I’ve never once considered going anywhere else for coverage.
I’ve needed my windshield replaced on two separate occasions, and both times, dealing with Theresa Heitter’s office was seamless and easy.
What really prompted me to leave this review, though, was my experience with Jeff King.
Jeff genuinely cares about the people he’s helping. He goes the extra mile and doesn’t quit until you’re satisfied and actually understand what’s going on. Don’t understand something? Jeff will explain it to you like you’re five … which, when it comes to insurance, I personally appreciate!!! He knows what he’s doing, but he’s also personable, easygoing, and genuinely a pleasure to talk to. He can handle your insurance issue and still take the time to ask how you’re doing.
Although I hope I don’t need Theresa Heitter’s office again anytime soon, I know that if I do, I’ll be well taken care of.
Nine years with State Farm and experiences like this are exactly why I’ve stayed."
We responded:
"@Page - Thank you so much for this incredible review and for trusting our office for the past nine years! We truly appreciate your loyalty and are so glad our team has been able to make things easy and seamless whenever you’ve needed us.

And we have to agree, that Jeff King is the King! 👑 We love hearing that Jeff took the time to make sure you not only got the help you needed, but also understood everything along the way. His genuine care for our customers is exactly what we strive for as a team, and we’re very lucky to have him!

While we also hope you don’t need us anytime soon, please know we’ll always be here when you do. Thank you again for the kind words, the laughs, and for being part of our State Farm family for all these years! "
Profile photo of Roger Crannell

Roger Crannell

August 19, 2026

5 out of 5 rating by Roger Crannell
"Brandon is my go to in the office. He has not only answered all of my request he is always looking for a way to make our payments lower. I have been quoted by the other Companies’s and it’s not even close to the price I currently pay now. Always available for my questions also great service!!!"
We responded:
"@Roger - Thank you so much for the wonderful 5-star review! We love hearing that Brandon has become your go-to person in our office. He has been with us for over 20 years and has continuously exhibited that he cares about helping our customers, answering their questions, and making sure they understand their coverage and options.

We’re very fortunate to have Brandon on our team, and we’ll be sure to share your kind words with him! Thank you for trusting our office with your insurance needs. We truly appreciate your business and look forward to continuing to provide you with the great service you deserve!"
Profile photo of Nikhil Kumar

Nikhil Kumar

August 19, 2026

5 out of 5 rating by Nikhil Kumar
"Theresa is hands down the best State Farm agent I’ve ever worked with! She is exceptionally helpful, supportive, and remarkably quick to assist with any questions or coverage needs. Every time I reach out, she resolves everything smoothly and efficiently. If you are looking for an agent who genuinely cares and gets things done fast, I highly recommend Theresa!"
We responded:
"@Nikhil - Thank you so much for this incredibly kind review! It truly means a lot to me. Taking care of my customers and making sure they feel supported, informed, and valued is at the heart of what I do.

I’m so grateful for your trust in me and our office, and I appreciate you taking the time to share your experience and recommend us to others. It is a privilege to be your State Farm agent, and my team and I are always here whenever you need us! ❤️"
Profile photo of Hollis Shekiro

Hollis Shekiro

August 19, 2026

5 out of 5 rating by Hollis Shekiro
"Theresa’s office is wonderful. The staff is always easy to talk to. They have worked with me during different scenarios making sure I understood the options and getting me the best deal/outcome.
Overall a great experience with this team."
We responded:
"@Hollis - Thank you so much for the wonderful 5-star review! We’re so happy to hear that you’ve had a great experience with our team. Making insurance easy to understand and taking the time to walk through the different options with our customers is so important to us.

We truly appreciate your trust in our office and are grateful for the opportunity to be there for you through life’s different scenarios. Thank you for choosing our State Farm team—we’re always here whenever you need us! ❤️"
Profile photo of Tracy Willis

Tracy Willis

August 19, 2026

5 out of 5 rating by Tracy Willis
"Great customer service. Jeff King is very knowledgeable and helpful"
We responded:
"@Tracy - Thank you so much for the 5-star review! We’re so glad to hear you had a great experience with our office and that Jeff was knowledgeable and helpful. We’re very fortunate to have him on our team! Thank you for trusting us with your insurance needs. We truly appreciate your business! - Theresa "
Profile photo of Branden G

Branden G

August 18, 2026

5 out of 5 rating by Branden G
"Theresa's office has always been helpful. They made the process to obtain both renters and auto insurance super easy and streamlined without any problems. The staff have always made an effort to ensure I am informed and have my questions answered. Kami particularly was of great help recently to assist me in transitioning my auto insurance to a new vehicle."
We responded:
"@Branden G - Thank you so much for the wonderful 5-star review! We’re thrilled to hear that our team has made your renters and auto insurance experience easy and straightforward. Taking the time to answer questions and make sure our customers feel informed is something that’s very important to us.

We especially appreciate your kind words about Kami! We’re so glad she was able to make the transition to your new vehicle a smooth one. Thank you for trusting our office with your insurance needs. We truly appreciate you and look forward to being here whenever you need us! "
Profile photo of Andrea Preston

Andrea Preston

August 18, 2026

5 out of 5 rating by Andrea Preston
"I have worked with Theresa Heitter for many years and I cannot recommend her enough! This is a wonderful office, Kami Visser is a standout, so professional, courteous, quick to respond and helpful! Thank you for everything!"
We responded:
"@Andrea - Thank you so much for your incredibly kind words and most importantly, for trusting our office for so many years! Long-standing relationships with our customers mean so much to us, and we’re truly grateful for your continued confidence and support.

We also love hearing your wonderful comments about Kami! Her professionalism, responsiveness, and genuine desire to help our customers make her such an important part of our team. We’ll be sure to share your kind words with her!

Thank you again for your recommendation and for allowing us to take care of your insurance needs over the years. We truly appreciate you! ❤️"
Profile photo of Nancy Perugini

Nancy Perugini

August 18, 2026

5 out of 5 rating by Nancy Perugini
"Brandon and the other agents in the office have always been very helpful and responsive!"
We responded:
"@Nancy - Thank you so much for the 5-star review! We’re so glad to hear that Brandon and the rest of our team have consistently been helpful and responsive. Providing dependable, friendly service is so important to us, and we truly appreciate your kind words and your trust in our team! Thanks again! - Theresa "
Profile photo of chrissy jones

chrissy jones

August 18, 2026

5 out of 5 rating by chrissy jones
"Big help when I need in unfamiliar situations"
We responded:
"@Chrissy -Thank you so much for the 5-star review! We’re happy to hear we could help make those unfamiliar situations a little easier to navigate. That’s exactly what we’re here for to provide guidance and support when you need it most. We truly appreciate your trust in our team! - Theresa"
Profile photo of Giovanna White

Giovanna White

August 18, 2026

5 out of 5 rating by Giovanna White
"Kami was so helpful and kind when I called! Everyone here is so nice and understanding I would 100% recommend them for any insurance needs you have!"
We responded:
"@Giovanna - thank you so much for the wonderful 5-star review! We’re thrilled to hear that Kami was so helpful and kind and that our team made you feel welcomed and understood. Your recommendation means so much to us, and we truly appreciate you trusting us with your insurance needs! - Theresa"